0 31��S-JQ�s�}�/S6w�n~�����D����e���6���A�z>����M6�6�0�;�����0�S3Jt �CXZ����oYz���a�i��-�.wY�V; I feel support from my Nursing Supervisor and know that I have an advocate for any clinical issues I face in my day to day work. Web survey powered by Research.net. Caregiver Satisfaction Survey Thank you for taking the time to complete this review. Please let us know how you feel about this type of communication. I enjoy working with her and feel we have a good relationship. A t some point, almost every home care agency owner will have the frustrating experience of hiring a candidate who seems great in the interview but performs poorly on the job.. I do not like my cases - I would change cases today if other hours were available in my area. h�bbd```b``6��7@$�*��"Y6���`5��j܁$Ӎ�@�ќ$�a�"&�D�7���L�L'�f20 ������ 4�U (mark all that apply). I like my schedule and know the Coordinator does everything she can to meet my needs. I don't like talking to her, I feel she is rude to me at times. Caregivers Satisfaction Survey - 2016 This brief survey is to help us evaluate our relationships with our caregivers. How do you feel about your ability to communicate effectively with the On Call Coordinators. Your feedback is appreciated! Do you have any final comments or is there anything else that you would like to share that you feel would help us to be a better agency? I like the ability to submit email responses to required HR needs, it is much more convenient for me than mailing off a paper form. ���tP������3�z����mg-���?����=O�����־���yt�r�'6�����U��4P�:�ˣ0V�C�V�l�2��������RC?�/$xyCu�ᄫ�&׹F��_zV��ĝ���|�'(ݣ��Uq�B���^lrg�7axA 8k�����>��y�G���= ?6~�u��V`ў��QM4yz���8�Kq2* ���XV��xx]���e���P�V�:�T��;g���>���[O������k�ﮏ>�U��s�L�m˃��5��+ϋ)k7�g-2�����fBs%��ʩym�^�wM�0���b́^�q�>�wޘK��k.��ȝ 2(����� J��+/:UF�)�)�mw���o⤐@u���[���[��a�z��b&��FJEau�Y��� � �ڨSR �+���"�B��oD�g�Ce�ap_�H�b��>;�X-+�q�{��D�&s����ۨ.h-�0)*Tfo���Y^g��+�.k�����Y7������m��A��z[�4T�e����;h��%�H��Bz+���"x1?L��Vi����{6���w|��7@�1]�7�6J�h>�]�` (mark all that apply). Such state of dissatisfaction despite the importance of the caregivers’ role could be explained in part by the lack of a validated stroke-specific caregiver satisfaction … profile; and satisfaction with informal or formal care received. A 2-question survey designed to take less than 10 seconds to complete on a mobile device or laptop, and to be deployed as frequently as twice weekly or at a useful interval for your organization. * 2. The CAHPS® Hospice Survey is a national survey of family members or friends who cared for a patient who died while under hospice care. }Q ���_TЏ0Ľ���o/���5���ot�--��K�^����gÿP��y�"c1�xE�2��u��j2%*pYM�Y�]K�pIeUw�����{�؅�;�$�V^�G a͖��s�l��=�;�-���*�@�a�3#�\Spn This will help us to be sure that your child is … Were the course’s title and description easy to comprehend? Patients often walk into hospitals... Primary Care Providers. It is recommended that this survey be deployed approximately a week after the first survey … The questionnaire contains 47 questions covering topics of interest to family caregivers … May 2, 2019 Department of Elder Affairs to Recognize Cape Coral Law Enforcement Efforts to Support Families Affected by Dementia … Yes, I have worked with other home care provider(s) before. (mark all that apply). %%EOF I feel like it is a struggle to reach my Nursing Supervisor. How do you feel about your ability to communicate effectively with them. Exit this survey >> Family/Caregiver Satisfaction 1. Yes, I currently work with another home care provider. I do not like email/texting as a means of communication, I prefer regular USPS mail & phone calls. Focus on common areas of patient satisfaction. b) Caregiver questionnaire: ... focus of the survey was on caregivers… �ӪIK��%����D0���UI������Bʰ�O!�p���TS�� $�xL����q0t��#]��$Rs�,@�R�C麱 �u!�i�S8%�%Ţ;��t�0t�����&/���Q��._g�Nq `d�c�ƕ�aɤl�\�؋�d��f�W�{xșR�,�N�zm7������,; T(џb� u����9�e�i�˂d�kR�h����{[�8+�|*�.�1�~��(�1v�2P�Ү�n� ��xx���e�����ѥ�涰����9hM;.�A�5����j�A萒֫1��i=J��z�R۹)��)\�} �:��]�D�i�j�4�����?�,�v+'�KK sZ�(�w��� T�1����c�^�S The family I work with can be difficult and make me wish I were on a different case at times. I do not like my schedule at all and don't feel the Coordinator understands what I am interested in. Yes No … %PDF-1.6 %���� The times I've talked with Nursing Supervisor BEVERLY she has not been able to help me and/or has not seemed friendly. This brief survey is to help us evaluate our relationships with our caregivers. Service Characteristics ... Ability to express own ideas and ask questions. 7. Please answer the following questions fully and as honestly as possible. My caregiver … service such as Survey Monkey, Polldaddy, or Zoomerang, which are easy to use and summarize the results for you. I do not like working with her and so I avoid calling the office. I am nervous working on my cases and feel unsure of my clinical abilities at times with all of the client's complex needs. ��A�9��4��:4��WtQ�*E8��ɪ��a�iI≡}�%q�ؖ��H�Fo�q+9~_�Y������ Do you like working in pediatric home care? Asking the right questions in a caregiver … I do not feel supported by my Nursing Supervisor and have felt alone regarding client issues on occasion. ... answering client questions and handling billing. Minnesota home care laws require that the Minnesota Department of Health (MDH) survey licensed home care providers at least once every three years. She seems like she's always in a rush to get me off the phone. (mark all that apply). Caregiver Survey Thank you for taking our survey! Caregiver Satisfaction Survey We developed the following survey to get feedback about our services from the caregivers we serve. Satisfaction with the help/care provided by caregiver. What are some specialized patient satisfaction survey questions? 6. … Caregiver well-being could be improved through in-hospital delivery of stroke care that meets their needs and demands which, in turn, could relieve caregiver stress. This survey will address the following questions: (1) the key characteristics of the caregiving provided to individuals with disabilities or chronic health conditions under the age of 65; (2) caregiver and care recipient demographic characteristics; (3) informal caregiving strategies and challenges; and (4) the assistance caregivers … Here are some sample questions: 1. It is our goal to get feedback twice a year, as part of our goal to be the #1 choice for recipients and caregivers … Get feedback through client/caregiver surveys, reduce caregiver turnover, earn awards, boost referrals, and grow your home care agency. caregiver specific and have been used with broader non-caregiving populations are referenced as “[not caregiver specific]”. I am not satisfied with my current pay scale and will only be with AHHC until something better comes along. If office staff are indifferent or unprofessional, that reflects poorly on the entire agency. (mark all that apply). (mark all that apply). Keywords: satisfaction questionnaire, caregivers, type 2 diabetes, dependent patients Introduction Satisfaction with treatment, knowledge about the disease, and assessment of the impact on the … How about working for AHHC as a company...do you like working for our agency? endstream endobj 574 0 obj <>stream This is the phase where learners are informed about their training goals, and are getting prepared to take the course . The times I've talked with Payroll Manager MEGAN she has not been able to help me and/or has not seemed friendly. Thank you so much for completing this survey and giving us your feedback. Of course, you need to understand how your office staff and website perform, but CLIENT CARE should be the star of your client satisfaction survey! 4. Overall, how satisfied or dissatisfied are you with the application process of RCAW's Caregiver Respite Grant Program? It should also include questions about the pre-training phase. Thank you for your help! Many times, this can be prevented by asking more thorough questions in the interview. A post-training survey shouldn’t focus only on the course. Nursing Supervisors are on in & out of the office quite a bit with the visits they make to client's homes. How would you rate the pre-training preparation? I am the only team member working with the family. 8. In regards to your cases, how do you feel about where you're assigned? I like getting frequent short single topic emails from AHHC instead of lengthy memos and newsletters with multiple topics to cover all at once. Have you worked in home care with any agency other than AHHC? I am fine working with her and do not have any issues. My caregiver is professional (tidy appearance, respectful attitude). 583 0 obj <>/Encrypt 569 0 R/Filter/FlateDecode/ID[]/Index[568 38]/Info 567 0 R/Length 93/Prev 782677/Root 570 0 R/Size 606/Type/XRef/W[1 3 1]>>stream Members of the Administrative team that work during the day also fields urgent calls in the evening and on weekends. Home Care Survey Forms and Self-Audit Tools Be Prepared for Your Survey . Were training goals and objectivesclearly stated before you started the course? (mark all that apply). The quality of the service provided by caregivers is: z ^ ^KD d/D ^ EK KDD Ed^ My caregiver is reliable (arrives on time, has few or no absences). Hospitals. The information you provide will help the Texas Health and Human Services Commission (HHSC) and their partners better understand the needs of people who care for others. (mark all that apply). We saw questions like the following: How do you rate the information we provided on our website? I feel most of my co-workers work well together. The times I've talked with Administrator BETH she has not been able to help me and/or has not seemed friendly. Customer Satisfaction Survey Template. �&Es�E��R�~��n(�Z"g4;����E�g�R��|@Z���B���� �jE��G=�LZ�:�:�U���S]�p�����r�L�^�U� w�z����T�?��. I am satisfied with my current pay scale only because the benefit of working one-on-one in home care is worth more to me than higher pay from facility settings. Yes No 2. My schedule is okay and works for me most of the time. Valued Caregivers, As a caregiver of the children we serve, we ask for your participation in completing these surveys to help us improve our services. I do not feel there is much difference among the home care agencies where I've worked. I am satisfied with my current pay scale and differentials. A good way to design your patient satisfaction survey is using patient satisfaction survey templates. The survey is conducted monthly. With their healthcare provider's help, this questionnaire can also help caregivers make decisions that may benefit both the caregiver and the older person. It is okay, but I sometimes feel I'd be happier somewhere else. Compare family caregiver … The times I've talked with Staffing Coordinator JULIE she's been friendly & helpful. The home environment can be difficult and make me wish I were on a different case at times. If you've had occasion to talk with any other members of the Administrative Team OTHER THAN YOUR PRIMARY CONTACTS how have those interaction been. 5т&T���� �4�lc�o�����r�82[ZV� ��rUzI��o�}:�a��YѤ����R�痴H�`{HhصeU�^L������Cuk�"'��J��0X�w���Б����U��/7JNe�xSlǡpmDYc �\eI�HbŁ�O�${lk۲G��~�^'?#圵�B�����2�gb�g݀2�����K�g��-A�I�7*ʲ�Z!7]�e]�j�?�7�?L�d�U���)V��|�`���"%E��C�Vpd�Q��a;���r2-f��&��凵�*�әD����:�1�S�&�-�L��� ��:�zj1���a� ��g�c�>}�x�y*�5�C�X@���H*V������x��xH�++_����'A bTu!���v�4ĐOk��V[����$�ֵ�T��`�������[���6�Ӭ9�14���ڣ�Xt;R�5N��'�9�e���7A��! 568 0 obj <> endobj Describe your relationship with your Nursing Supervisor. I feel AHHC send me too many emails/texts. I wish my schedule was different - that I could get more hours. endstream endobj startxref Set reasonable deadlines for returning the survey. First and Last Name: Question Title. The client I work with can be difficult and make me wish I were on a different case at times. Your feedback is sincerely appreciated and it is confidential so please feel free to give … The times I've talked with Administrator BETH she's been friendly & helpful. We ask that you complete the questions … The surveys are voluntary and takes as little as 5 to 10 … Feedback and comments are thoroughly reviewed so that we may work on any areas in need of improvement. I can usually reach someone live when I have to call in and don't typically have any issues getting in touch with someone. They seem like they're always in a rush to get me off the phone. The survey includes the following key topics: starting hospice care; help for the patients’ symptoms, communication with the hospice team, caregivers’ own experiences with hospice care services; an overall rating of hospice care, and a question … No, I've only worked home care with AHHC. Don’t ignore the impact office employees have on client satisfaction and caregiver recruitment and retention. Similarly, measures that have been used with care recipients or measures that have a care recipient version are noted. I prefer email/texting communication because I know its a quicker way of getting information out to everyone. I feel like it is a struggle to reach my Staffing Coordinator. 2. Get monthly client/caregiver satisfaction reports and detailed feedback, reduce caregiver … How do you feel about your ability to communicate effectively with them. I do not like working with them and so I avoid calling the office. I like my cases and feel confident in my ability to care for my clients. I feel AHHC is a better agency to work with. �~Z7� ����=\&�$_M����ۼ���}A��_Mc���2��)�v�V�D�j6@�u�S�5�EY��Y3ɩ�+}��iwv�v{�w&ڄ�yC:,iX�Nk�H@N�6C���d%p�(W=x�^���#r�v�� ��}b�M��'�3f��ḽ�Q&��΋BD�,�ݾ.��������^1l�]w�Q������s����Z7����x�� Temporary licensed home care providers will have an initial full survey … ... has released the results of the Littler Employer Pulse Survey Report. The times I've talked with HR Manager NATHAN he's been friendly & helpful. I feel like it is a struggle to reach an On Call Coordinator. Some best practices to follow for tracking client satisfaction in homecare can be: Provide post-visit or post-assignment surveys. Javascript is required for this site to function, please enable. Was the staff courteous? How would you rate the investigative diagnosis process that you underwent? I enjoy working with them and feel we have a good relationship. Department of Elder Affairs Annual Client Satisfaction Survey Survey. Feedback/comments about email communication: Tell us how you feel about AHHC's pay scale. I understand the primary reimbursement source is IL Medicaid but still wish AHHC could afford a higher pay scale. endstream endobj 573 0 obj <>stream Describe your relationship with your Staffing Coordinator Julie. Staffing Coordinators are on the phone pretty much non-stop all day long with team members and families. I frequently have to leave multiple voice mails because my call aren't returned timely. 7Clear performance expectations How performance expectations are clearly communicated 11Adequacy of equipment/supplies The adequacy of equipment and supplies to do your job 12Sense of … Very satisfied. AHHC uses email and the new ClearCare texting as a quick & easy means to communicate with our team members. I don't like talking to them, I feel they're rude to me at times. I am fine working with them and do not have any issues. I feel the team does not work well together. The times I've talked with Staffing Coordinator JULIE she has not been able to help me and/or has not seemed friendly. My caregiver is knowledgeable about my (or my loved one’s) condition. … Your feedback is sincerely appreciated and it is confidential so please feel free to give honest, candid answers. Many agencies provide clients with surveys after visits or assignments, and ask questions … How do you feel about your co-workers in the home? I don't like working pediatric home care but I need a job. Develop a plan for sampling family caregivers with the companion survey. Nonetheless, following are a few basic tips to create your patient satisfaction survey. In regards to your schedule, are you happy with the schedule the Staffing Coordinator works out for you generally? The times I've talked with Director of Clinical Services JAN she has not been able to help me and/or has not seemed friendly. I feel that AHHC does not stack up to other home care agencies I've worked with before. Caregiver Self-Assessment N Questionnaire Distributed by. The times I've talked with Nursing Supervisor BEVERLY she's been friendly & helpful. My cases are okay and I enjoy going to them most of the time. 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